YTD Call Volume (Leads)

Calls tagged to a CRM lead record · Jan 1 – Aug 31, 2025 vs. 2026 · Source: ServiceTitan via Peaka

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Total call volume, for context

Inbound vs. outbound, both years — nearly flat year over year, unlike the lead-tagged count above

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Every lead-tagged call, both years

Only 9 calls total have a CRM lead record linked (lead_id is not null) — see note below

Date	Year	Customer	Direction	Call reason
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"Lead-tagged calls" = rows in ServiceTitan's telecom.calls where lead_id is not null (a call explicitly linked to a CRM lead record). This is a narrow signal: across both YTD periods combined, only 9 of roughly 11,900 total calls carry a lead link — ServiceTitan does not auto-populate this field for most inbound traffic in this account, so treat this as a lower bound on true lead volume, not a full count. Total inbound/outbound call volume (bottom chart) is a steadier, more complete measure of call activity. Figures reflect the ServiceTitan cache in Peaka as of the last completed sync.